I'VE HAD ENOUGH OF VODACOM !!!!!! THIS TIME THEY STOLE MY AIRTIME!!!!CAN IT GET ANY WORSE ?????

Item: Vodacom
Rating: 1
Author: ODETTE V

I BOUGHT 180 MIN FOR 3 DAYS ON THE JUST FOR YOU PROMOTION. THE SMS CLEARLY SAID " ANY NETWORK " SO WHEN CALLING OTHER NETWORKS , IT TOOK MY AIRTIME AND NOT THE PROMOTIONAL AIRTIME . I CALLED VODACOM AS SOON AS I NOTICED THAT BUT NOW THEY WANT PROOF WHEREAS THEY ARE SUPPOSED TO HAVE THE PROOF . WHAT MUST I DO WITH VODACOM ????? IF IT'S NOT ONE THING THEN IT'S ANOTHER

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Replies (2)

Vodacom's replyOfficial

29 Jan 2018, 09:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Jan 2018, 09:00

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

29 Jan 2018, 16:15

Good Day Odette,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per REF: A2-APAB-Z6914U.

Regards
RO

Vodacom's reply29 Jan 2018, 16:15

Official

Good Day Odette,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved as per REF: A2-APAB-Z6914U.

Regards
RO