I've Been Warned About Vodacom, but I tried to have faith.

I've been trying to apply for a new phone contract. App**** on their website, got a response from CAD Online Sales requesting for my bank statements and ID Copy. this was roughly a week ago. Have tried getting a hold of them to find out the status of my application. I either get put through to Tobi (terrible bot by the way) or a department that just cuts the call mid way. Honestly I am not impressed. There should be a contact number or at least an email, when applying for a new contract so that we, the customers, dont have to worry about issues like this. I can only imagine what its like for people who already have contracts, but yet have problems with their devices, but cant get a hold of anyone to help, but are expected to still pay. Truly, when you have a monopoly on something that the public needs, you can treat them however you want.

Only reason Im giving Vodacom a 2 star rating is because I have hope that this CAD Online Sales, is not an internal department and rather outsourced, then most of the issues start with them.