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Moobelele M
1 reviews | Active since Feb 2019
07 Apr 2024, 04:14
I’ve been trying t...
I’ve been trying to connect to my fibre but seems like no one at Vodacom can assist me in any way my fibre is not working and I don’t them any money all the consultants are running around the bush with no way to help me
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Replies (2)
Vodacom's replyOfficial
07 Apr 2024, 22:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2024, 22:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2024, 11:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advused with regards to the Vodacom account number I***:
Our records reflect that the service has been decommissioned therefore you will need to contact the Fibre Sales Team and apply for a new order as this once can no longer be reactivated.
Regards Vodacom Consumer Website Team
Our records reflect that the service has been decommissioned therefore you will need to contact the Fibre Sales Team and apply for a new order as this once can no longer be reactivated.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2024, 11:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advused with regards to the Vodacom account number I***:
Our records reflect that the service has been decommissioned therefore you will need to contact the Fibre Sales Team and apply for a new order as this once can no longer be reactivated.
Regards Vodacom Consumer Website Team
Our records reflect that the service has been decommissioned therefore you will need to contact the Fibre Sales Team and apply for a new order as this once can no longer be reactivated.
Regards Vodacom Consumer Website Team
Best regards,