I've been struggling with my vodacom app for 4 months

Item: Vodacom
Rating: 1
Author: Bheka M

I've been struggling for 4 months on my vodacom app to buy bundles with my current airtime, I've sent vodacom emails, calls, Twitter dm, im not getting any help until today, they keep promising that they fixing the issue This company is becoming useless day by day, how can you fail to solve a technical issue for 4 months, this is disgusting

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Aug 2022, 17:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Aug 2022, 17:20

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Bheka M's updateReviewer Update

16 Aug 2022, 18:43

That's not new my ears, you have been saying that for 4 months now, you are trying to behave here like you care or you going to do something different, you people are useless

Bheka M's update16 Aug 2022, 18:43

Reviewer Update

That's not new my ears, you have been saying that for 4 months now, you are trying to behave here like you care or you going to do something different, you people are useless