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Felicia D

1 reviews | Active since Feb 2021

21 Dec 2023, 19:39

I've been a vodacom customer since forever

I've been a vodacom customer since forever. I played a game on the vodacom app and accidentally bought 10gig data. I have 2 contracts on which 1 is a data contract. I called them twice and they refuse to cancel the data or remove it from my account even though I told them that I have 97gig left on my contract and that is without my night owl data and today is the 21st already. What must I do with another 10 gig if more than 20gig of data expire every month. And that is only on my data contract. Not a very happy customer and here I still wanted to upgrade as both my numbers are over due for upgrades...

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Replies (3)
Vodacom
Vodacom's reply22 Dec 2023, 07:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

FD
Felicia D's update29 Dec 2023, 09:41
Reviewer Update
But like I explained why would I need another 10 gig if I have more than 100 gig and I don't even use it all every month. Almost R800 for a sim contract is outrages even if it is once off. I am sure it can be credited if it was not used because that falls for the January bill. If that pop ups wasn't there this would never happened. There is not even a way that 1 can block it on the app or even online. Since I have both my contacts I neva bought data or airtime. I am very disappointed in the service after being so long on this network even though it is more expensive than other networks. I guess i was just used to the network...
FD
Felicia D's update05 Jan 2024, 17:40
Reviewer Update
No reply yet? Why can't it be credited if it does not get used?