SM
Salminah M

1 reviews | Active since Oct 2019

03 Nov 2020, 16:37

Its very bad

I'm feeling bad about what happened to me, i took a phone frm 2018... Due to covid i was paying cash instore monthly... Then my contract was supposed to end in September but i couldnt due to late payments interest.. In october i managed to pay the pay last payment and nobody told me i hv to cancel the contract, i went to westgate store to pay cash but they did.. After few weeks when i log in my ma vodacom app, i find that m owing 433.00 i called the call centre nd they told me if i ddnt cancel they continue billing me as usual... The invoice include the phone amount while i finished the phone last month.. The insurance as well... Cant you check if the contract has ended and stop billing us please i feel like they have cheated me. Coz ds month m gonna b paying insurance nd handest while the phone contract its expired already.. Mxm

0
Replies (2)
Vodacom
Vodacom's reply04 Nov 2020, 07:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Nov 2020, 16:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,