"It's there but you can't see it"

My new contract with Night Owl included was activated yesterday. When I go on the much-ado-about-nothing Vodacom App that is so promisingly advertised I have no Night Owl data available. I call Aftersales ********** who tells me it is not allocated or active and only Customer Care 082111 can assist. I call Customer Care who says it is active but not allocated and only After Sales can assist with this. I call AfterSales again they say only Vodacom Rewards can assist because this is NOT AN AFTERSALES QUERY. Really?! What then is aftersales?

I call Rewards, and a supervisor with no Surname, first name: Kirti says 'IT'S THERE BUT YOU CAN'T SEE IT SOMETIMES" and " you can use it between 12 midnight and 6am but you just cant see it". And this is a vodacom aftersales issue NOT A SALES AND DELIVERY ISSUE. We only do sales and delivery here. O K . . . . .

So tell me Vodacom, when you debit my account will you accept if I told you THE MONEY IS THERE YOU JUST CANT SEE IT SOMETIMES.?? Would you? WHY AM I STILL WITH VODACOM?!!