WB
Wayne B

1 reviews | Active since Aug 2011

05 Dec 2016, 08:59

Its the 5th Today and I still don't have my data I payed for.

<p>I upgraded my data rooter last month. I am supposed to recieve 5 gigs of data on the 1st of the month. I phoned vodacom last week to try and sort it out and I was told that it would be sorted within 2 days. It is still not sorted out. I phoned them again today and gave them my previous reference number ( ********** 91272) and was told to hold on because the system is slow- my call got dropped and I wasnt phoned back. I think it is a good idea to reverse my debit order because its no use paying for something you don't get.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team