VR
Valincia R

1 reviews | Active since Dec 2019

02 Apr 2020, 13:13

It's Sad :(

I would give this zero stars but it's again not an option. Over the last year I have quietly suffered through bouts of zero connectivity on the Vodacom mobile Wifi network. I consoled myself with the idea that the problems were being experienced by the whole country, and it was being exacerbated by load shedding and whatever other excuses we were been given about strained networks and damaged cables and infrastructure. It's becoming impossible to keep quiet about these things now as we are pretty much forced to do everything online due to the lock down. My cell phone almost always gives me messages about slow connectivity every time I try to browse. I won't even dare try to stream or download. That's pretty much the same as trying to beat blood out of a stone. I have had to wait longer than five whole minutes to even get one single webpage to open, and just when you think its about to open it bombs out. We created these lives where we are reliant upon using our devices to access services through the internet. Without access to the internet is there even a possibility of life?

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2020, 14:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team