Its never just simple with Vodacom!

It is never just simple with Vodacom, there is always something!! I went into a branch for what is supposed to be a simple and easy upgrade. After 20 minutes of going through the motions, I am told Vodacom blocked me for a contract upgrade and I can only get a cash deal. I have never missed a payment and I have never been under debt review. Now n ticket had to be logged and I have to wait 48hours for them to correct something that was never supposed to be! I dont even have the energy to go into all the previous bad experiences. I am strongly considering using another service provider!!