its deliberately made impossible to get hold of the cancellations department

Why is it impossible to get through to cancellations department???? i have been trying to call the *** number for the last 3 weeks and every single time i get an automated reaponce saying "Due to emergency protocol we are unable to take your call".. ???

I tried customer services and they direct me to this exact same number, when i go to the branch they give me the exact same number?? It feels like Vodacom deliberately do not want people to call the cancellations department.

My contract ends at the end of July and i do not want to renew it solely due to the pathetic customer service i get from vodacom! do they not realise that the main reason why people cancel is due to their pathetic service!