Its been now 5 working days, Vodacom has not assisted me

<p> Last Week Thursday i received a call after complaining on hello peter, and spoke to a guy who told me that someone will call me from upgrads. the lady called me on thursday to arrange collection of the device. till today i still carry the freaking device with me so that Vodacom can come collect. This is really bad service, and im really really disappointed with Vodacom. </p> <p>Today i spoke to 2 people who hang up on me, really now? </p> <p> </p> <p>at 9:46 today i spoke to a guy names Cassius Sesale and his manager is Brian. Told me that the lady who called me did fakol on my quiery. He had to resubmit everything because the *********** lady did nothing. </p> <p> </p> <p>Cassius was really helpful and deserves a nice big incentive or raise even a promotion for that matter. i really liked his service. He promised that his line manager Brian is working on it. now i start waiting AGAIN.......</p>