Its been month & my claim still not even logged

To start off i am a great vodacom supporter due to there coverage and 4G speed, thus our whole company makes use of vodacom, but my phone was ****** & i have never struggled so much to get a process finalized. At first i required the IMEI number which i can understand, but i never had my box to get it & they refused to give it to me over the phone so i could blacklist my ****** phone and get my number i require to report it at the police. They told me i must get the IMEI number, The box was not with me and i waited, then beginning of last week i called in with my IMEI number only for them to tell me that its on a business account and i need to fill out a form which was very annoying as they should have told me that from the start, that was also still ok, but its now more than a week later and i still have not received the form. I have phoned in 3 times and i have even given them my girlfriends e-mail address and every time they assure me the mail has been sent but i still have not received the form. Currently i have been using my girlfriends phone and she needs it back & this process has taking an absurd amount of time which is not the kind of service i have been used. Please help