RS
Ray S

1 reviews | Active since Sept 2019

20 May 2024, 11:12

ITS BEEN 8 DAYS AND 4 PORTS ON 2 DEVICES AND MY CONTRACTS HAVE NOT BEEN ACTIVATED YET. ONCE THE DEALS ARE SIGNED THE SERVICE STOPS.

Its been More than 8 days that I am waiting for contract activation on 2 new mobile devices I got from Vodacom. This is after both of the devices has been ported twice. I am currently on prepaid and I am not getting any of the minutes or Data that I am paying for. When they did the forst port neither my old sims or new sim cards were working and I could not do any work on my devices for 2 days. From Vodacom IT to Vodacom Cad department the only feedback we get is that they are working on a "glitch" in the system which I find unbelievable, trust was broken from day one.

0
Replies (2)
Vodacom
Vodacom's reply20 May 2024, 12:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

RS
Ray S's update20 May 2024, 16:15
Reviewer Update
Issue was resolved in a timely matter after the conultant contacted me.
Much Appreciated Thank You!