Its been 5 days without feedback. No connectivity

I have been waiting for someone to come and assist with my connection since Thursday, till date no one can give me an exact date as to when someone will be coming to assist. I am working from home, meaning I depend on wifi in order to my job , yet no one at Vodacom is thinking about the client to ask how are they surviving. Terrible after service, yet they are quick to deduct their money on a monthly.