ITS AN EMERGENCY! PLEASE!

Been trying to get an itemized bill for more than two weeks, called care line, was told to register with myvodacom, couldn't as website had either technical issue or couldn't authenticate my details, it further said my ID number was linked to another account. As many times as I called to ask if there was no alternative, I was told to go to any Vodacom shop and shall receive my bill. I went to a Vodacom shop only to find that they did not offer such a service. I called again and was told the issue would be escalated to web developers and should expect a turn over of between 24 to 72 hours, still not fixed, further promised by supervisor that I would be called, she even confirmed via sms, it did not happen. I again called and its so sad to be told by a consultant theres nothing they can do, I must just wait till tomorrow, nothing happened, I again called and told the call has been logged and will contacted as soon as issue is resolved. All I got was an sms stating that my number was deregistered and should go on the website to register again, that wasnt my issue. Tried to call again, I exhausted all my free calls. I have no more time or money to waist, it is a MATTER OF URGENCY!!