AO
Abu O

1 reviews | Active since Mar 2010

03 Dec 2018, 16:26

ITS ALMOST 2019 AND VODACOM ARE ONLY GETTING WORST!

IM AN ACCOUNT HOLDER WITH VODACOM SINCE 2009- WE SPEND IN EXCESS OF 6000 PER MONTH WOTH VODACOM- IN THE LAST FEW MONTHS I GET CALLS FROM 082 275 98. When I answer, it sounds as if I dialled in. Long wait follows and often it drops. Days after our lines are suspended. Vodacom charges phenomenal prices but a customer of 10years must be called, hold on and face a dropped call- topping it off- lines are terminated! I don’t allow debit orders because it’s become a free for all to debit whatever amount! I’ve told Vodacom, that payment will be made by the 5th every month yet this disrespectful despicable calls continue ! I’ve had a network query unresolved for our area for 2 years now. I’ve been told there’s a long term solution in place! I swore never to allow a debit order until proper network and service resumes! Content services continue to appear on statements despite countless demands not to allow such Billings!

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2018, 17:19
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team