Its all a lie

Vodacom call center made contact with my husband September 2019, after he told them that he will go in to a Vodacom shop to do a upgrade because at the time we had no problems with our device's. They kept phone and he asked the question more then once if he took the deal with out the handset and we get problems with oure handset in 2020 will we be able to upgrade and they confirmed YES, more then once.

So vodacom must go pull the recordings. Today 10 June 2020 i phone to see when we can go upgrade and they tell me we can't. I knew that this was only a way to make money/target, but you don't lie to your clients Vodacom. Very disappointed.