Its a nightmare getting fibre connected with Vodacom and Vumatel

Its a nightmare getting fibre connected with Vodacom and Vumatel I app**** for Fibre on the 18th of May, by the 19th everything was ready and approved and I was waiting for installation, initially they told me everything would be done in two working days. Before applying for Vodacom I tried a different ISP but cancelled before Vodacom got involved. After the two days passed I called to follow-up and they told me my offer is pending. I called again that my offer is pending due to a active installation order with another ISP, and that I should cancel the order, I did and sent the person from vcontractor the proof/confirmation. They responded that I need to contact Vumatel and ask for a cancellation even though Vumatel only deals with ISPs. I sent that email they never responded. On the 27th of May I called Vodacom to ask for feedback, they told me the same thing "active installation order from another ISP" then she created a SR on the 27th and told me it might take 21 days for the installation to happen considering I waited two weeks, I made peace that I will have to wait for Vumatel to call me setup an appointment, that call never happended, spoke to the vodacom twitter contact, a lady called told me that she escalated the matter and in the next few days it would be resolved: it wasn't resolved, I called multiple times i was told different statements: 1. Installation will happen in two days 2. your address has a inflight installation order, please provide proof of address, which I did multiple times 3. The other ISP has to clear the line and release the OMT (like I know that that means) 4. your oder has been escalated and installation will happen the next day 5. 21 days haven't passed, please be patient.

all this time I'm the one that has been following up on my order and no communication from vodacom. Vodacom is a ISP a client of Vumatel and I'm a client of Vodacom, I sent them proof that I have cancelled with the other ISP why don't they sort it out on that level like they do when they check our credit records? Today (2 June) one of their agents made a 3 way call to confirm with the other ISP that my order was canceled, of which they confirmed it and an hour later he provides feedback stating "your address has a inflight installation order", then stopped responding to my emails when I sent him the trail of communication since the 18th of May. I'm guessing its either I cancel and wait for the next 21 days