AVdb
Amelia Van den berg

1 reviews | Active since May 2017

30 May 2017, 14:15

Itimised Billing Account

<p>I have been a customer of Vodacom for many years. Since January 2017 I have been desperately trying to obtain a copy of my itimised billing. Vodacom just stopped sending it. I tried 100 times at various shops, including Vodacom Brooklyn Mall and Menlyn in Pretoria. My email address is correct. But I am not getting anything. I need to mark my business calls. This is the worst service I have ever experienced. A company as big as Vodacom and nobody but NOBODY seem to be able to process an Itimised Billing report. I logged many service requests, but as soon as they 'sent the mail' they close the request. Latest service # number is ********** ********** 6. I stil have not received any joy and the vodacom website/app also has no option to download the report myself (like they used to have). Truely disgusting. I hate Vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I hope everyone moves to another service provider.</p>

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Replies (1)
Vodacom
Vodacom's reply30 May 2017, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team