1 reviews | Active since May 2017
Itimised Billing Account
<p>I have been a customer of Vodacom for many years. Since January 2017 I have been desperately trying to obtain a copy of my itimised billing. Vodacom just stopped sending it. I tried 100 times at various shops, including Vodacom Brooklyn Mall and Menlyn in Pretoria. My email address is correct. But I am not getting anything. I need to mark my business calls. This is the worst service I have ever experienced. A company as big as Vodacom and nobody but NOBODY seem to be able to process an Itimised Billing report. I logged many service requests, but as soon as they 'sent the mail' they close the request. Latest service # number is ********** ********** 6. I stil have not received any joy and the vodacom website/app also has no option to download the report myself (like they used to have). Truely disgusting. I hate Vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I hope everyone moves to another service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
