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DL
Daniel L

1 reviews | Active since Nov 2011

19 Jul 2023, 08:32

Items not being shipped

I ordered a couple of items from the vodacom store, they said the waiting time for shipping will be 1 business day, its now almost three business days and I havent received any feedback, when I call them they keep directing me to other agents and nobody can answer my question.

0
Replies (5)
Vodacom
Vodacom's reply19 Jul 2023, 10:02
Official
Dear Customer  

Thank you for making us aware of your complaint. 

Kindly be advised that a consultant will make contact with you in due course to assist with your query. 

***Please note*** Beware of phishing ****s. 

 Vodacom will not contact you via WhatsApp to request your personal details. 

Regards, 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Jul 2023, 12:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thank you for taking our call.

Please respond to our email with the screenshots. Regards Consumer Website Team

Best regards,

DL
Daniel L's update20 Jul 2023, 10:52
Reviewer Update
I've now received a message that I've cancelled my order, I did NOT cancel my order, I would like to know firstly why its been cancelled and secondly when I can expect delivery of my device
Vodacom
Vodacom's reply20 Jul 2023, 13:44
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly note that all deals are subject to stock availability. Please refer to our online shop terms and conditions: https://www.vodacom.co.za/vodacom/terms/vodacom-online-shop-terms-and-conditions. Refunds will be processed, should orders be cancelled, this may take 5 - 7 working days to reflect on your side.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

DL
Daniel L's update20 Jul 2023, 22:04
Reviewer Update
Absolute disgraceful business practices', you are making millions in interest on people ordering products that were clearly out of stock, I have sent this to News24 and other news agencies to cover, i sincerely hope the story gets attention, and that your dishonest businesses practice's comes to an end. I cannot say its been a pleasure doing business with you