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Andre L
1 reviews | Active since Jun 2009
02 Jul 2021, 11:37
Items delivered to the wrong address but still charging me!!
I purchased two UPS systems from Vodacom Fibre. They delivered it to the wrong address. I have contacted the call centre 3 times now and they just close the ticket without resolving the issue. So, I have paid for hardware that was never deliver to me and Vodacom just does not care or they are so *********** that they don’t know how to resolve the issue.
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Replies (2)
Vodacom's replyOfficial
02 Jul 2021, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2021, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre L's updateReviewer Update
05 Jul 2021, 15:49I am not sure why I was hoping someone would actually call me back as per your reply Vodacom. True to form, respond with a generic reply but cant follow through on the promised actions!!! Disgusting service.
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Andre L's update05 Jul 2021, 15:49
Reviewer Update
I am not sure why I was hoping someone would actually call me back as per your reply Vodacom. True to form, respond with a generic reply but cant follow through on the promised actions!!! Disgusting service.