Itemized Billing failure

<p>I am a Vodacom top up contract subscriber and I am disgusted by the way Vodacom takes their clients for granted. There is just no service including Supervisors who can't resolve issues and don't follow up on enquiries made. I requested a simple Itemised billing from January and I was told I have to first include it in my package as it was not part of the package. I then include it as part of package immediately and asked same day for January Itemised billing. I was told it will take 24 hrs and they would call me / email it to me. Upon enquiry after 24 hrs I was told that my enquiry was not captured as such. I have to wait another 24hrs for capturing the request as its only IT department Responsible. Day 3 I received my Itemised billing. Hallelujah!!! It was an Vodacom logo and a header " Itemised billing" the rest of the do***ent blank. Day 4 I requested again and was told 24hrs. Day 5 Itemised billing sent to me as previous empty blank page again !!!</p> <p>I request again and told no it's Friday today you have to wait for Monday. How does it happen that an Itemised billing can take more than a week.</p> <p>2 times I requested a Supervisor / Manager and still no feedback and no follow up.</p> <p>I think they are still busy strategizing on how to settle the "please call me" case. </p>