JB
Justine B

1 reviews | Active since Dec 2009

10 Jun 2015, 11:30

Itemized billing cancelled by someone else

Hi<br> <br> I did not receive my itemized billing this month. I have to have this for claiming it back from my company. I phones, and logged a call by Vodacom on 2015-06-10. This is also the date that I need to send my expense claim in. After speaking to Thulani Mazwi, he informed me that I cancelled the itemized billing on the 21st of last month. This is not possible, as it will provide no benefits to me whatsoever, and I did not do this. He then said that they will send me an itemized bill in 2 hours time. It has still not arrived, and I now face the prospect of having to pay the bill myself this month, instead of the company paying it. I URGENTLY need this bill please, and I do NOT ever want itemized billing to be disabled again.<br> <br> This is very urgent as my expense claim deadline was yesterday, but I might just pull it through if you send it to me today still.<br> <br> Thank you

0
Replies (1)
Vodacom
Vodacom's reply10 Jun 2015, 14:41
Official
Hello djbrink,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites