Itemized Billing AKA Leaving Vodacom Soon

<p>To whom it may concern ;</p> <p>I have requested itemized billing on my account as I need it to claim calls from my employer. After not receiving my bill for Aug and Sept 2016 by normal post, I requested that it be mailed to me. The bill was mailed to me on 17/11/2016. On receiving the bill I notice that the bill is incorrect as it reflected the following :</p> <p>Calls made Vodacom to fixed line was only one number ********** 010 for the whole month <br />Calls made to Vodacom to Vodacom only one number ********** 0174 for the whole month <br />Vodacom to other only one number ********** 1099 for the whole month.</p> <p>The same reflected on my statement for Aug Sept and Oct. As this is a phone used for working proposes it is highly unlikely that I an only phone one number. I immediately phoned customer care to inform them that the itemize billing is incorrect. I was given the following reference number 1- ********** 9303 and was told that Vodacom will look into it and come back to me. Since 17/11/2016 I had no response. I then decided to go in to the local Vodacom outlet in Ermelo on 19/11/2016. I was put on the phone with Castro, whom informed me that unfortunately he can not look into my itemized billing account. When I asked if I can speak to someone that can assist me and can have a look at the account, I was told it is not possible. Out of desperation I requested the store owner to assist me. A copy of my Id was made and a note of my problem was written down. Needles to say no response was received. When receiving my Oct 2016 statement and seeing that the statement is the same, I went back to the local store. I was given yet another reference no, ********** . I was told politely that if I have the energy, wouldn.t I please phone the following number ********** . I phoned the number and was told by who ever answered the phone that they only work with system problems of the shop and they do not know why I was given this number. They are not even suppose to talk to me.</p> <p>May I please request that someone assist me in getting the correct itemized billing on my account for Aug to Oct and also Nov 2016.</p> <p>Sincerely</p> <p>TWJ Stander</p> <p> </p> <p>PS: I'm Done with Vodacom as soon as my contract expires in the next to months I am going to move to a network with better customer service. As I am paying for this so called Itemized Billing but can't even use it for the purpose that I need it.</p> <p> </p> <p>USELESS! Will never suggest Vodacom to anyone ever again.</p>