GS
Gavin S
1 reviews | Active since Mar 2015
08 Dec 2024, 22:13
Itemized Billing
So I recently found out that Vodacom offers clients itemized billing even for prepaid clients. I was informed by Vodacom staff it will take +/- R15 of airtime.
For the last 3 weeks I have been testing the service and every second day I have requested itemized billing for the last 60 days.
Everytime Vodacom will email me itemized billing consisting of 2 pages which normally covers +/- 4 days of billing and not 60 days as requested.
I emailed them to find out why and no response and I called the service and no one knows why.
So this is just a heads up for my fellow Vodacom clients to know that Vodacom itemized billing not really itemized
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Replies (2)
Vodacom's replyOfficial
09 Dec 2024, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2024, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
GS
Gavin S's updateReviewer Update
09 Dec 2024, 11:19Good morning.
I don't want a call. I explained in my complaint what my problem is. All you have to do is tell me why when I request a 60-Day Itemized Billing report, you don't send me what I requested. I don't want a call just inform me via email or just send me the report because you have my phone number and my email address.
Just by the way, it has been 3 hours since you said one of your consultants would call me, and so far, no one called.
I don't want a call. I explained in my complaint what my problem is. All you have to do is tell me why when I request a 60-Day Itemized Billing report, you don't send me what I requested. I don't want a call just inform me via email or just send me the report because you have my phone number and my email address.
Just by the way, it has been 3 hours since you said one of your consultants would call me, and so far, no one called.
GS
Gavin S's update09 Dec 2024, 11:19
Reviewer Update
Good morning.
I don't want a call. I explained in my complaint what my problem is. All you have to do is tell me why when I request a 60-Day Itemized Billing report, you don't send me what I requested. I don't want a call just inform me via email or just send me the report because you have my phone number and my email address.
Just by the way, it has been 3 hours since you said one of your consultants would call me, and so far, no one called.
I don't want a call. I explained in my complaint what my problem is. All you have to do is tell me why when I request a 60-Day Itemized Billing report, you don't send me what I requested. I don't want a call just inform me via email or just send me the report because you have my phone number and my email address.
Just by the way, it has been 3 hours since you said one of your consultants would call me, and so far, no one called.