Itemized Billing

On the 16th Of April 2015 ***** took place on my account from Standard Bank. I requested an itemized bill to proof to the bank that I did call them in time to stop my card. However I have been struggling to get someone to help since the 4th Of may 2015 from Vodacom. Firstly I understand that I did not activate the option for an Itemized billing every month, but still requested a bill -as I know I will be charged extra fees. I sent the fax they requested with my ID copy and a letter to explain whey I am requesting the bill on the 4th of May.<br> <br> However I have yet not received my bill!! When I call the call centre they either tell me the system is off or that their is no data found on April's itemized bill. But I can see that also on the Vodacom4me Login. THAT IS WHEY I REQUESTED A ITEMIZED BILL!!! <br> <br> Please help.