1 reviews | Active since Mar 2017
<p>Vodacom is really the worse!!! I am at my wits end with their customer service. Their call centre officials do not know nothing, even if they transfer you, the people they give you do not have a damn clue as well.</p> <p> </p> <p>I have been trying to resolve the issue of my incorrect itemised billing from May 2016 up to now!!! Like, my contract is coming to an end and I'm already trying to get my officials off Vodacom because of their very poor service. I have explained the situation at a about 30 different calls and no one knows jack there!!! I am not even able to cliam back my official calls as I cannot use this joke of an itemised billing. I have always used Vodacom and I must convey my disappointment!!</p> <p> </p> <p>I was told register for My vodacom online so I can access my billing but guess what, when I click on a month that is way pass I receive a message saying the information is not available, what **** is this!!! Even that they can't fix. When I call as a result of their system falts and ask they they send me one from their side they send me the wrong one, with calls I have not made and sms to numbers I have not smsed. SMSes on my phone would be for an example 5, guess what, they give me one showing 50 sms to the same number. Its the same with calls. Even when you put through a complaint, they transfer you to their investigations people and they give you the same document!! Like are they saying I dont know my own calls and smses???? Like I cant see if something is blatantly wrong????</p> <p> </p> <p>I have had it with this business and I sure am very angry and disappointed I must add!!! </p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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