ES
Emile S
1 reviews | Active since Jul 2012
25 Apr 2017, 16:43
Itemised Billing Problems 2 Months Ongoing
<p>This has been an ongoing struggle with your "Updated" webpage from 2 months ago. Itemised billing fails to send emails to the given addresses, even though you get a "successfull" message and R10.00 airtime gets deducted. To get back the airtime from Vodacom is about a 30minute call. But, to get an itemised bill is beyond the normal call centre as they believe you have your R10.00 back so you are happy.... No, I still need the itemised bill!</p> <p> </p> <p>My reference number: A7-TOGT-G71F8</p> <p> </p> <p>I've tried it again and it failed again, so still.... No itemised bill and now R10.00 less on airtime.</p>
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Replies (3)
Vodacom's replyOfficial
26 Apr 2017, 06:59Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2017, 06:59
Official
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Best regards,
ES
Emile S's updateReviewer Update
02 May 2017, 10:00Thanks for the automated response, nothing has been done by "your team". What's the feedback on progress, since I now require the itemised bill for last month, but I can't even get the previous month?
ES
Emile S's update02 May 2017, 10:00
Reviewer Update
Thanks for the automated response, nothing has been done by "your team". What's the feedback on progress, since I now require the itemised bill for last month, but I can't even get the previous month?
ES
Emile S's updateReviewer Update
09 May 2017, 11:37As I though, these are autometed responses and no real action taken. Will report to Hellopeter as Vodacoms account should be removed in total.
ES
Emile S's update09 May 2017, 11:37
Reviewer Update
As I though, these are autometed responses and no real action taken. Will report to Hellopeter as Vodacoms account should be removed in total.