ITEMISED BILLING NOT WORKING

Vodacom offers the service of Itemised Billing but this service does not work at all. I've tried to download by Itemised Bill from their website on numerous occasions, all that happens is you receive a blank email with no attachment.

I've also phoned into the Customer Care Call Centre Twice in the last few months and asked the agents to send it to me via email, exactly the same thing happens...Blank mail with no attachment. I've also complained to both these agents about this as I'm paying for this service every month.

I don't appreciate having to pay for the Itemised Billing service a month that does not work, and having to phone the call centre everytime I want to have a look at something on my account. I will have to remove this from my bill if this issue is not resolved in a timely manner.