DK
Dewald K

1 reviews | Active since Jun 2016

07 Jun 2016, 19:53

Itemised billing just showing one number!! Catch a wake up Vodacom!

<p>I have tried to get a itemised billing report from Vodacom for close to a MONTH. They have sent me at least 7 reports all reflecting only ONE number, i.e. I have only dialled one number hundreds of times during the month.</p> <p> </p> <p>I have logged multiple enquires and keep being sent from one consultant to the next. I have even gone into a Vodashop with no help, where I had to beg the sales person to phone/email/shout to fix the problem, but alas!</p> <p> </p> <p>I've honestly spent more than 5 hours trying to solve this over a month's period. What is so difficult?</p> <p> </p> <p>The last consultant I spoke to, rep**** to my question: "Is there anything I can do to correct this Ma'am?" with "No.".</p> <p> </p> <p>Honestly this makes you feel helpless. Again, what is so difficult?</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jun 2016, 06:42
Official

Thank you for making contact with us,

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply08 Jun 2016, 09:35
Official

As discussed, we have emailed the report to you.

Please accept our sincere apology for any inconvenience caused and thank you for your patience in this regard.

Regards

EM

Vodacom Consumer Websites