Itemised Billing Failure

For years I have paid for itemised billing for my cell phone but each year it gets more and more difficult to get access to these. <br> <br> I used to get invoices in the mail, which re**** on the unreliable post office. Then they moved me to eBilling which was even worse - Vodacom doesn't use the standard international PDF format but instead sends out invoices in a strange format which requires specialised software which I don't have.<br> <br> So I was reduced to downloading my itemised bills via the website, which only functioned 50% of the time. Now that service has been discontinued.<br> <br> Vodacom takes money from my account every for this service - I service I am no longer able to receive. What now? Will you refund me my wasted money, or will you fix this permanently so I don't have to come here to hello Peter every month to beg for this service I pay for?