Itemised Billing Down Load Fail

<p>Problem persists since I reported it on the 7th June. Got a ref number and followed up. Logged as problems with my email and not a website download problem. Asked for one to be emailed to me as a csv file. Got two emails with pdf format. Agents have never heard of csv. Asked to speak to team leader or manager. Not possible. Promised that a team leader would phone me - never happened. Customer of 10 years plus with at one stage 4 contracts - means nothing. Essential that I get the download to claim on my company expenses. Even answered customer survey and rated the experience as zero - no response. Sad, sad, very sad service organisation.</p>