Itemised billing and service complaint

<p>I do not understand why we need to pay R15,00 every month for a service which does not exist. why do we need to pay for something we cannot see where we have used our minutes or data. Every month for the past 13 years Vodacom has billed me +-R1300 / month and iv maybe received a hand full of invoices and itemised billing reports over that 13years. the service at Vodacom is disgusting. I have been on the phone and am currently still holding just to get my itemised billing and invoice. I hear the words "specialists" and "Professional Service" by the voice over guy on the call centre call line, but I have received nothing but disgusting and unsatisfying service from Vodacom. I have 5 contracts with them and will be cancelling all of them as I am not paying for a service I never receive it’s an absolute joke.</p> <p>Vodacom thanks for nothing.... I have served you well over the past 13 years and you have done nothing but over charge me and make me frustrated !!!! and guess what ....... I'm still on hold with your call centre, this is 3 hours now!!!!!!!</p>