Itemised billing

I am apalled by the service i have received from Vodacom Customer Care. Today I called at 11:38 the first time asking for an itemised billing list so far for October as i have been harassed by someone that i have a protection order against and I needed a call log for evidence to take necessary legal action and i was told " Sorry we cannot help you we can only send it at the end of the month" I cannot believe that Vodacom cannot assist in this matter especially if it is a serious case like this..... This is for an infants safety as well as mine.