Itemised Billing

<p>It's been approx. 2 weeks since the first request for itemised billing from Vodacom 111 customer care. The service delivery is most probably the worst ever if not the worst in the world. No return calls/ no follow up's. The CEO's office at Vodacom has approx. 12 assistants and not even they could help me. The attitude of the customer care call centre is unacceptable and they do not believe in service delivery. Even last week the "back office" established contact to send through the itemised billing only 1 week later after highlighting this to the CEO's office. Still haven’t received the itemised billing from the "back office". This morning I disconnected the customer care contact number because I waited 10min after being consulted with. I highlighted that I will contact the CEO's office again to the consultant and he just said "ok,goodbye". This is clearly a company earning too much money to care about their customers. I will not recommend Vodacom to anyone and also the simpelist things they cant do. Further to this no vodacom shop could have helped me. Is this the starting point whereby customers will react and say where is the service.? </p>