Itemised billing

<p>Since April I have been unable to obtain my itemised billing online. I have had to ring every month to get a copy sent to me. One of the very few advisors that were able to take ownership of my issue set me up so that every month I would be sent my itemised bill and invoice. This unfortunately stopped working again in October and I have reverted to phoning back in where I sit on hold for 10mins at a time to ask for a very simple function of having my itemised bill. This very simple function is clearly not possible for Vodacom as after 5 calls in to the centre and speaking with 5 advisors, not one of them has been able to get my itemised bill for November sent to me, explain why I have lost the functionality of self serve on the website or been able to get me a manager that will do as they commit to and phone me back. Really appalling service for what should be a basic function of a network provider. I am spending in excess of R2500 per month and this is how I am treated as a high value customer...... Due for an upgrade but seriously considering other networks including Telkom (believe it or not!) as Vodacom are seriously slipping. </p>