Itemised Billing

<p>Good day, I have requested my itemised billing report for the month of August 2016, September 2016 and October 2016. I had to log 3 service requests before Vodacom could fully assist me.</p> <p>Yesterday I received a message from Samuel Marema that they are busy with my request (S3-G9Q2C-CYBLR) and that they will be in contact me.</p> <p>Today Samuel Marema contacted me on the phone asking for my email address to send the itemised billing reports to, I was so happy that finally I will get my reports.</p> <p>I gave the email address to him as ********** and he told me that he will send it shortly.</p> <p>Seconds later I received a message from Samuel Marema saying he sent the itemised billing reports to my email address provided, but they noted it wrongly as micrugergmail.com (No @ sign).</p> <p>Now, when I phone customer care, I have to log the request again from scratch.</p> <p> </p> <p>This is extremely frustrating, as I have requested this more than 3 times already over the last 2 weeks.</p> <p>Please can someone assist me with this, as I am now really frustrated.</p> <p> </p> <p>Kind Regards</p> <p>Michael Cruger</p> <p> ********** </p>