1 reviews | Active since Jul 2016
Itemised Billing
<p>I have never in my entire life experienced such incompetence. Vodacom is such a useless network, I have called 7 times asking for itemised billing, each time I got an invoice. I walked into Vodacom Baywest and wanted to activate it the lady there told me that she cannot help me I have to call Vodacom myself which I had been doing. I sent a letter and copy of I.D. I told them I only want a statement of the calls that I have made, they sent me 47 pages of my statement with each and every activity on my account. This is a waste of my time because that is not what I want, or need. I have had to miss the deadline with submitting this at work now I will not be able to claim for last month. I tried to do it myself online but it says that there is no statement.</p> <p> </p> <p>I am tired of calling and fighting with Vodacom. I have never seen such bad customer service in my entire life. It is costing me money money.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
