DM
Dineo M

1 reviews | Active since Jul 2016

09 Jul 2016, 07:06

Itemised Billing

<p>I have never in my entire life experienced such incompetence. Vodacom is such a useless network, I have called 7 times asking for itemised billing, each time I got an invoice. I walked into Vodacom Baywest and wanted to activate it the lady there told me that she cannot help me I have to call Vodacom myself which I had been doing. I sent a letter and copy of I.D. I told them I only want a statement of the calls that I have made, they sent me 47 pages of my statement with each and every activity on my account. This is a waste of my time because that is not what I want, or need. I have had to miss the deadline with submitting this at work now I will not be able to claim for last month. I tried to do it myself online but it says that there is no statement.</p> <p> </p> <p>I am tired of calling and fighting with Vodacom. I have never seen such bad customer service in my entire life. It is costing me money money.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2016, 08:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,