itc update

I am so disappointed with vodacom. My account was paid and settled on the 12 April 2023. They have not removed the default status on credit score profile up until now. I have tried to call their customer service numerous times without any success getting this removed or updated ITC. Normally when you pay, companies update the ITC immediately so that your score is also updated. This is impacting very poorly on my profile and the frustrating thing is that i am unable to get hold of vodocam customer care. It's either the phone is dropped or i am on hold for long minutes. I need this to be sorted immediately.