ITC status never update.

My Vodacom account has now been a pre-paid account for almost a year now. This week when applying for a home loan I found out that my account has never been updated on ITC, and it's showing that I have not paid for the last six months. This has now caused my home loan to be declined due to the lack of payment. I have called, online chatted tried everything but it seems no one at Vodacom wants to help. Thus, I request Vodacom to update my ITC within the next 48 hours from receiving this request. Vodacom Cell phone number: ***