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Donavan E

1 reviews | Active since Jul 2016

15 Apr 2019, 14:07

Itc record

I have send many emails and calls to vodacom to request them to remove this account from my ITC record but it still show on my name. This account was closed more than 5 years ago but I cant get this account from my name. Please tell me how to remove this account from my name

I **********

0
Replies (3)
Vodacom
Vodacom's reply15 Apr 2019, 15:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Apr 2019, 09:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. Should you wish to follow-up, feel free to contact Vodacom Legal on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Apr 2019, 09:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team

Best regards,