ITC number

Lost my handset a while back , and Vodacom is giving me a run around regards my ITC number , meanwhile my external insurance is confused as to why I’m not providing them with itc number as I cannot explain the reason either , I’m really ****ed of to the max of ****tivity , I sent an email to their CEO (Shameel Joosup) thinking it would help but no. Clearly these people are sizing their customers. I also did an upgrade of which one of my phones took more than two weeks to reach me , I mean this is ridiculous. Spoke to a couple of agents but no light at the end of the tunnel. Vodacom does not give two shirs about the man on the street , they only care about their corporate customers and Van der Merwe. This is the worst experience I had with Vodacom, in actual fact after this , I do t even think I want to be associated with them. They have shown me their true colors . This has really affected me in a bad way, been on the phone 📱 with them for the passes three weeks now . I’m GATVOL , Vodacom is USELESS