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Vincent I

1 reviews | Active since Nov 2019

04 Jun 2021, 13:50

ITC not updated

Vodacom has been giving me a very bad treatment. They comeback and close the query here when they know very that the issue hasn't been resolved. I settled my account in March. The ITC revirds still show that it is in arrears for 20months. Vodacom wasn't sending any updates. Everytime i query this i get a settlement letter and a genetic response saying that ITC will be updated within 7 to 14 days. 3months later they are still sending me the same thing and not explaining why they are not actually sending this data to ITC. No apology, no nothing. Just copy paste same email for 3months. I have been to theirs stores, regional officese etc. They don't care about departing customers. They make that clear. Avoid vodacom people!!!

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Replies (2)
Vodacom
Vodacom's reply04 Jun 2021, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VI
Vincent I's update07 Jun 2021, 09:10
Reviewer Update
I have been getting this update since April. Nothing is actually done. You guys are replying for ratings and not doing the actual work. You said the same thing last month and in April. Can you explain why this hasn't been updated tor over 2months?????