jT
jamie T
1 reviews | Active since Feb 2015
18 Jun 2025, 15:31
******* itc listing
Vodacom is paid by eft on the end of the month. Payments are up to date and Vodacom *******y put me on itc 7 times for 30 and 60 days which is not correct. They ignored myself as well as the Ombudsman to date. I need an urgent retina operation and cannot borrow many anywhere because of their false itc reports.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Jun 2025, 08:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2025, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
jT
jamie T's updateReviewer Update
08 Jul 2025, 16:20I have seven contracts with vodacom with seven numbers in use at the moment and we have received no call to any of the seven numbers at all. I do have an email address in working order and the only mail I received from vodacom was the same as the abovementioned reply. In my opinion this is lame excuse and conveniently used by vodacom. Please note that vodacom did not even bother to answer to the NFSO of my complaint to them. I am of the opinion that your customer service is pathetic or arrogant or both.
jT
jamie T's update08 Jul 2025, 16:20
Reviewer Update
I have seven contracts with vodacom with seven numbers in use at the moment and we have received no call to any of the seven numbers at all. I do have an email address in working order and the only mail I received from vodacom was the same as the abovementioned reply. In my opinion this is lame excuse and conveniently used by vodacom. Please note that vodacom did not even bother to answer to the NFSO of my complaint to them. I am of the opinion that your customer service is pathetic or arrogant or both.
jT
jamie T's updateReviewer Update
10 Jul 2025, 13:04Vodacom contacted me eventually from there hello peter department but could not help me nor give me their Legal department or Ombudsman department details. Can somebody from these two departments contact me as I dont get the info nowhere.
jT
jamie T's update10 Jul 2025, 13:04
Reviewer Update
Vodacom contacted me eventually from there hello peter department but could not help me nor give me their Legal department or Ombudsman department details. Can somebody from these two departments contact me as I dont get the info nowhere.