1 reviews | Active since Sept 2017
ITC issues
I had a top up contract with Vodacom in 2013 and contract ended in 2015 and I decided not to upgrade and I was told to send a cancellation letter which I did,my number was put on prepaid as requested.on ITC the account is not closed because I owe R344 which I was not told when I cancelled my contract.Yesterday i spoke to Minah Molikeng (agent) and Dezlyn Lolwane (team leader) who confirmed that I don't owe anything.I would like vodacom to update on ITC that I don't owe them ASAP as it's affecting badly. I refuse to wait for 7-14 working days for this to be resolved!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Dear
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,