ITC issue

I have been a loyal customer for years. In Jan 2025 I went onto clearscore.co.za to check my credit score and saw that I had points deducted for missed payments. I saw that it said it was for Vodacom. I have never missed any of my debit orders so I called Vodacom's customer care, they said that I did not miss any payments and my account is up to date. They can me an email address to get the issue sorted. I mailed them but 4 week later, still no reply. I even mailed customer care about 4 times and they also never responded. Today I started phoning again: 1 consultant said they cannot assist me and gave me collections' number. I phoned them with an automated voice saying I am not in arrears and it does not give you the chance to talk to a consultant. I called customer care again and explained to them again when they simply just hung up. I do not know if I will ever get assistance from Vodacom to sort this out. I am going to move everything once my contract runs out.