RE
Rudolf E
1 reviews | Active since Nov 2018
07 Jan 2021, 10:26
ITC for R5 continues
So the ITC case for R5 continues...
Case has been taking longer as a month to resolve and I'm absolutely stumped. No call, no feedback, no email, just absolutely no word from Vodacom at all.
They'll reply on HelloPeter saying an agent will contact you, but April Fool's must be early this year.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
07 Jan 2021, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RE
Rudolf E's updateReviewer Update
07 Jan 2021, 11:33When can I expect a Consultant to contact me? As Ive been hearing this since last year?
RE
Rudolf E's update07 Jan 2021, 11:33
Reviewer Update
When can I expect a Consultant to contact me? As Ive been hearing this since last year?
Vodacom's replyOfficial
07 Jan 2021, 17:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the following feedback was provided on the previous post.
Kindly note that we cannot remove any information unless it was recorded in error.
The information recorded is correct.
Please note that a request has been sent to update the customers payment profile as paid and closed.
Please allow up to 7 working days for update to reflect.
In future for you listing on ITC, please chat directly with our Legal Team on *** (Free from any Vodacom simcard)
Regards Consumer Website Team
Kindly note that we cannot remove any information unless it was recorded in error.
The information recorded is correct.
Please note that a request has been sent to update the customers payment profile as paid and closed.
Please allow up to 7 working days for update to reflect.
In future for you listing on ITC, please chat directly with our Legal Team on *** (Free from any Vodacom simcard)
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 17:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that the following feedback was provided on the previous post.
Kindly note that we cannot remove any information unless it was recorded in error.
The information recorded is correct.
Please note that a request has been sent to update the customers payment profile as paid and closed.
Please allow up to 7 working days for update to reflect.
In future for you listing on ITC, please chat directly with our Legal Team on *** (Free from any Vodacom simcard)
Regards Consumer Website Team
Kindly note that we cannot remove any information unless it was recorded in error.
The information recorded is correct.
Please note that a request has been sent to update the customers payment profile as paid and closed.
Please allow up to 7 working days for update to reflect.
In future for you listing on ITC, please chat directly with our Legal Team on *** (Free from any Vodacom simcard)
Regards Consumer Website Team
Best regards,
RE
Rudolf E's updateReviewer Update
07 Jan 2021, 17:21So then to confirm, the outstanding amount of R5 is indeed outstanding? In that case, why has no one tried to mail, phone or message me when this contract was closed MONTHS ago? So now I need to take time out of my day, to go to a Vodashop, pay R5, because someone was to lazy to do their Job?
RE
Rudolf E's update07 Jan 2021, 17:21
Reviewer Update
So then to confirm, the outstanding amount of R5 is indeed outstanding? In that case, why has no one tried to mail, phone or message me when this contract was closed MONTHS ago? So now I need to take time out of my day, to go to a Vodashop, pay R5, because someone was to lazy to do their Job?
RE
Rudolf E's updateReviewer Update
12 Jan 2021, 06:545 Days later, and to no suprise, no call from Vodacom. I presume that this is Ops Normal
RE
Rudolf E's update12 Jan 2021, 06:54
Reviewer Update
5 Days later, and to no suprise, no call from Vodacom. I presume that this is Ops Normal
RE
Rudolf E's updateReviewer Update
17 Jan 2021, 11:0410 Days Later still no call... I presume this is ops normal for Vodacom
RE
Rudolf E's update17 Jan 2021, 11:04
Reviewer Update
10 Days Later still no call... I presume this is ops normal for Vodacom