ITC
<p>I am currently applying for finance and was informed by the bank in question that there are two vodacom accounts showing up on experian as 6 months in arrears. These accounts are ancient and have been settled a long time ago. On contacting Vodacm i have been pushed from pillar to post after obtaining verbakl confirmation that i only have one account with Vodacom currently and that it is up to date. No one was able to assist with my request for written confirmation of this fact as required by the bank in question.</p> <p> </p> <p>This is causing a significant delay in my application and could result in an adverse decision being made.</p>
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Vodacom's replyOfficial
17 Mar 2017, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Mar 2017, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Mar 2017, 13:28Just received a mail from Vodacom providing me with the written confirmation I needed and endevouring to clear the ITC.
I am happy that with the result just wish i didnt have to make a formal complaint before the issue is resolved.
's update17 Mar 2017, 13:28
Reviewer Update
Just received a mail from Vodacom providing me with the written confirmation I needed and endevouring to clear the ITC.
I am happy that with the result just wish i didnt have to make a formal complaint before the issue is resolved.