dD
dannyjooste D

1 reviews | Active since Jan 2017

26 Jan 2017, 09:02

ITC 2006 entry ??? in 2017. No account. Amount of R200 breaking credit record

<p>I have had a vodcom contract in 2006.</p> <p>I got double debited on month and cancelled my contract.</p> <p>I had an outstanding amount and settled.</p> <p>I then moved to another provider due to poor service and the double debit from vodacom.</p> <p>I now in 2017 (11 years later) see I have an ITC and unsettled amount of R200.</p> <p>I try to email vodacom accounts (No such service anymore.)</p> <p>I try to call account. No answer yesterday.</p> <p>I can give you R20 0000 rand cash but please help me settle my account and clear my ITC.</p> <p>I am not even a Vodacom Customer, and they still manage to decline in service.</p> <p>Please give me a channel.</p> <p> </p> <p>Thanks</p>

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Replies (3)
Vodacom
Vodacom's reply26 Jan 2017, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

dD
dannyjooste D's update26 Jan 2017, 09:54
Reviewer Update

ok,

mailed ********** now.

Hi,

I have had a vodcom contract in 2006.

I got double debited one month and cancelled my contract.

I had an outstanding amount and settled.

I then moved to another provider.

I now in 2017 (11 years later) see I have an ITC and unsettled amount of R200.

Thanks

dD
dannyjooste D's update14 Feb 2017, 10:49
Reviewer Update

No call. No response. 2 weeks later